Service support

On site field service

If your laser system is difficult to transport; large, heavy, very delicate and/or consisting of several lasers (i.e. pump lasers and amplifier system) it is advisable to have one of our service specialists inspect the laser directly at your site.

Your detailed failure description will help us to identify the problem and have the necessary spare parts available during the service visit.

In-house repair service

If your laser system or laser component can be shipped easily and safely it is usually recommended to send the product to our nearest service laboratory. Our specialized laser engineers then can perform the repair using the state of the art diagnostics equipment available there. This saves labor time, travel and accommodation costs.

Your detailed failure description will help us to promptly identify the problem and perform an immediate repair.

Before shipping your product please contact us to receive a reference number for the return (RMA #) and define the required details.

Repair Exchange Program

Save valuable time and money through our Repair Exchange program. This unique program offers you the option to trade in your faulty component for a re-certified unit at a flat rate. This enables you to get back in operation the next day minimizing your down time and cost.

Advantages:

Immediate turn around to maximize your up time   No estimate delays or costs   All equipment is re-certified   Extensive re-certified Inventory On-Hand

Components covered in the Repair Exchange Program include most critical and costly system components such as:

Lamp Power Supplies   RF Drivers   Control Boards   Laser Modules   Power Distribution Assemblies   Cooler Assemblies

If you require any kind of service support please do not hesitate to contact us for a service quotation, service pricelist, apply for a RMA # or feel free to use our order form as your purchase order.